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Planned care

What is Planned Care?

Planned Care is the planning, development and commissioning of non-urgent health services which meet the assessed needs of our communities, offer choice and convenient access as well as achieving excellent health outcomes. 

Our aim is to improve patient experience and outcomes through the delivery of high quality, responsive and proactive care.  To provide seamless and timely care with appropriate levels of access, supported by strong clinical ownership.

We will achieve this by working together. Professionals from primary, community and secondary care will work together within clinical networks and teams, across traditional health boundaries, to improve clinical pathways and manage patient care as locally as possible.

Commissioning Principles for Planned Care

  • We will commission where possible at a whole specialty level 
  • We will commission as a whole pathway of care from prevention through to acute care 
  • We will commission where possible and appropriate as an outcome based approach and not a process approach
  • We will utilise the most effective contract mechanism to achieve the outcomes we have set including exploring prime and alliance contracting and longer contract lengths e.g. 5 years  
  • We will align finances across a whole pathway of care moving away from a PbR model to a programme budget of other alternative approach and offer incentives as part of this against outcomes achieved   

Planned Care Overarching Model

e-Referral and Prior Approval

Written Referrals to Ipswich Hospital

As from 1 October 2016, Ipswich Hospital will not accept written referrals for any speciality that is available on E-Referral (Choose and Book). Any written referrals received that could  have been sent via e-referral will be rejected and a letter sent to the referring GP.

Dermatology referrals must also be on the correct form otherwise these will be rejected.


Evolution operate a phone system that splits different service calls into the separate teams.

Evolutio main office number for all general calls: 0203 780 7860

Patient choice line: 0203 780 7869 (only to be used when embedded into an evolutio NHS choice letter)

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