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Contact details

How to contact PALS

Freephone number: 0800 389 6819 (option 1)

Also in writing to: PALS, Endeavour House, 8 Russell Road, Ipswich. IP1 2BX

Email: wsccg.pals@nhs.net

Opening Times

Monday to Friday 9am - 4pm (except bank holidays and weekends)

Complaints

Freephone number: 0800 389 6819 (option 2)

Also in writing to: Complaints, Endeavour House, 8 Russell Road, Ipswich. IP1 2BX

Email: wsccg.pals@nhs.net

Opening Times

Monday to Friday 9am - 4pm (except bank holidays and weekends) 

Online complaint for IESCCG can be found here:

Online complaint for WSCCG can be found here:


Other sources of help

If at any time throughout the complaints process you require any support, you can seek assistance from the NHS Complaints Advocacy Service.  They can help you make a complaint about the NHS and are a free, confidential independent service.  You can contact the NHS Complaints Advocacy Service via the following details:

T: 0300 330 5454
E: nhscomplaints​@voiceability​.org
W: www​.nhscomplaintsadvocacy​.org

 

If you are still unhappy following the response from our Chief Officer, you can contact the Ombudsman and request they review your case. Their contact details are as follows:

Tel: 0345 015 4033
Email: phso​.enquiries​@ombudsman​.org​.uk
Website: www​.ombudsman​.org​.uk 

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