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How does 111 work?

  • NHS 111 is for when services are closed or for when people just don’t know what to do for the best. It does not replace the usual direct contact between patients and their GP, dentist, pharmacy or other primary care service.
  • All calls to NHS 111 are free, even from mobile phones.
  • The service is available 24 hours a day, 365 days a year.
  • 999 is still the number to ring in a life-threatening emergency.
  • When you dial 111, you speak to a team of highly trained call advisers, supported by experienced nurses. Call advisers use a clinical assessment system to assess needs and determine the most appropriate course of action.
  • Information, advice and reassurance that will help with self-care


The possible outcome of the call could be:

    - A referral to an NHS service, or suggestions about contacting an alternative service.

    - An ambulance dispatched without delay.


    111 feedback from


    In order to continually improve our NHS 111 Service Ipswich & East Suffolk CCG welcome feedback from Health Professionals on specific patients or other concerns on our NHS 111 Service. Click on the form below to return your feedback.

    NHS 111 service health professional feedback form (word format)

    NHS 111 service health professional feedback form (pdf)

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