The results of the IPSOS Mori/NHS England survey show that overall, GP practices in the NHS Ipswich and East Suffolk CCG (IESCCG) and NHS West Suffolk CCG (WSCCG) areas are performing better than the national average.
Patients were asked to rate their experiences of using their GP practice including how easy it was to contact the surgery, the helpfulness of receptionists, satisfaction with the type of appointment and recognition of mental health needs.
The results are based on 2875 completed questionnaires for the WSCCG area and 4862 for the IESCCG area between January – March 2020.
Overall experience of your GP surgery - Very good/good – IESCCG 86%, WSCCG 86%, national average 82%
How easy is it to get through to surgery by ‘phone? – Easy – IESCCG 73%, WSCCG 74%, national average 65%
How helpful were the receptionists? – Helpful – IESCCG 92%, WSCGG 91%, national average 89%
Were you satisfied with the type of appointment you were offered? – Yes – IESCCG 79%, WSCCG 79%, national average 73%
How would you describe your experience of making an appointment? – Very good/good – IESCCG 73%, WSCCG 71%, national average 65%
Did you feel that your healthcare professional recognised and/or understood any mental health needs that you might have had?- Yes – IESCCG 88%, WSCCG 90%, national average 85%
Dr Mark Shenton, a GP in Stowmarket and chairman of NHS Ipswich and East Suffolk Clinical Commissioning Group, said:
“It’s incredibly pleasing to read these results which show how highly people rate services at their local GP practice.
“There’s no doubt this remains a challenging time for the NHS, but every day I am witness to a dedicated workforce of primary care health professionals who are determined to do their very best for patients. I am proud to be a family doctor in Suffolk and work with colleagues who are so committed to the wellbeing of their community.”
Dr Christopher Browning, a GP in Long Melford and chairman of NHS West Suffolk Clinical Commissioning Group, said: “GP practices in west Suffolk consistently achieve results which are better than the national average. I applaud the efforts of every member of staff who every day do so much to support people’s physical and mental health. I would also like to thank patients for their support and understanding during this very busy time."
The full results can be found here - https://www.gp-patient.co.uk/Slidepacks2020#W